Create Ticket

Creates a new support ticket in ServiceDesk Plus. The ticket status is automatically set to Open.

URL	POST /api/support/tickets
Content-Type	application/json

Request Body

Field	Type	Required	Description
request.email	string	Yes	Requester’s email address
request.subject	string	Yes	Ticket subject / title
request.description	string	No	Detailed description of the issue
request.category.name	string	No	Category name (use the Categories endpoint to get valid values)

Sample Request

POST /api/support/tickets
Content-Type: application/json

{
  "request": {
    "email": "john.doe@example.com",
    "subject": "Unable to log in to the portal",
    "description": "I am getting an 'Invalid credentials' error when trying to log in with my usual account.",
    "category": {
      "name": "License renewal Error"
    }
  }
}

Sample Response (Success)

{
  "success": true,
  "errorMessage": null,
  "ticketId": "89238",
  "subject": "Unable to log in to the portal",
  "description": "I am getting an 'Invalid credentials' error when trying to log in with my usual account.",
  "requester": "john.doe@example.com",
  "status": "Open",
  "category": "License renewal Error",
  "createdTime": "Feb 16, 2026 07:04 PM",
  "group": "Contact Center",
  "priority": "Normal"
}

Sample Response (Validation Error)

HTTP 400 Bad Request

"Subject is required."

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