Get Categories

Returns the list of all available ticket categories from ServiceDesk Plus.

URL	GET /api/support/categories
Content-Type	application/json

Sample Request

GET /api/support/categories

Sample Response

{
  "response_status": [
    {
      "status_code": 2000,
      "status": "success"
    }
  ],
  "list_info": {
    "has_more_rows": true,
    "start_index": 1,
    "row_count": 10
  },
  "categories": [
    {
      "deleted": false,
      "change_manager": null,
      "name": "License Renewal Quote",
      "description": null,
      "technician": null,
      "id": "301",
      "all_accounts": true
    },
    {
      "deleted": false,
      "change_manager": null,
      "name": "License renewal Error",
      "description": null,
      "technician": null,
      "id": "302",
      "all_accounts": true
    },
    {
      "deleted": false,
      "change_manager": null,
      "name": "FDMS registration",
      "description": null,
      "technician": null,
      "id": "303",
      "all_accounts": true
    },
    {
      "deleted": false,
      "change_manager": null,
      "name": "FDMS Implementation",
      "description": null,
      "technician": null,
      "id": "304",
      "all_accounts": true
    },
    {
      "deleted": false,
      "change_manager": null,
      "name": "Templates Training",
      "description": null,
      "technician": null,
      "id": "305",
      "all_accounts": true
    },
    {
      "deleted": false,
      "change_manager": null,
      "name": "Interface Development",
      "description": null,
      "technician": null,
      "id": "306",
      "all_accounts": true
    },
    {
      "deleted": false,
      "change_manager": null,
      "name": "Revmax integration",
      "description": null,
      "technician": null,
      "id": "307",
      "all_accounts": true
    },
    {
      "deleted": false,
      "change_manager": null,
      "name": "Certificate Generation",
      "description": null,
      "technician": null,
      "id": "308",
      "all_accounts": true
    },
    {
      "deleted": false,
      "change_manager": null,
      "name": "Revmax device Quote",
      "description": null,
      "technician": null,
      "id": "309",
      "all_accounts": true
    },
    {
      "deleted": false,
      "change_manager": null,
      "name": "Interface Quotation",
      "description": null,
      "technician": null,
      "id": "310",
      "all_accounts": true
    }
  ]
}

Note: The exact response structure is returned as-is from the ServiceDesk Plus API.

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